Spark Sports Ltd. © 2022 All Rights Reserved | Registered Company Number 14319811
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1. Making a booking and pricing
1.1 After You book a place on a Camp, We will send You an “Order Confirmation Email” confirming that We have processed Your application and deposit payment. All applications are subject to acceptance by Us in line with these Terms and Conditions. Your offer is accepted by Us and a binding agreement is created between Us and You if You have not heard otherwise within 7 days of receiving Your “Order Confirmation Email”.
1.2 It is important that You check the details in Your “Order Confirmation Email” when You receive it. If You have any questions or any of the information is inaccurate please contact Us immediately.
1.3 The Website sets out further details of the specific requirements for each Camp, which You agree that You have read and understood as part of the Booking process.
1.4 Each booking on a Camp must be accompanied by payment of the appropriate Camp fee of either: (a) full payment; or (b) Deposit payment followed by the balance payment not later than 1st May before the camp starts.
1.5 Participant will not be allowed to attend a Camp unless all charges for that Camp have been paid before the Camp starts and We reserve the right to cancel any bookings held on Your behalf after any payment is overdue.
1.6 Payment of the Deposit is due when You book a place on a Camp. We shall only send You an “Order Confirmation Email” once We have received Your completed application and Deposit payment (or full payment).
1.7 The price of airport transfers is detailed on Our website and is payable at the time of booking. Airport Transfer bookings are only confirmed when payment is received following which they are non-refundable.
1.8 By booking a place on a Camp You confirm that:
1.8.1 You are legally capable of entering into binding contracts;
1.8.2 You are at least 18 years old;
1.8.3 You are booking a Camp as an Authorised Adult.
1.8.4 You are not booking places on Camps which You intend to resell..
1.8.5 You have read and accepted the Terms and Conditions defined here;
1.8.6 the price of Camps and any additional fees We may charge will be as stated on the Website from time to time, unless there is an obvious error. These prices and additional fees may change at any time.
1.8.7 You are responsible for arranging and paying for the Participant’s travel to and from the Camp venue.
2.1 How to cancel a Booking
To cancel a Booking, You must inform Us by email to info@sparksports.co.uk. Proof of email dispatch is not proof of receipt. If You do not receive a response within 3 days, You should contact Us by telephone.
2.2 Our refunds policy
2.2.3 If You cancel Your Booking more than 7 days prior to the Camp start date We will refund You the full amount that You have paid for the camp, less a £10 administration fee.
2.2.4 If You cancel Your Booking 7 days or less from the Camp start date You will not be eligible for any refund.
2.3 Cancellation on medical grounds
2.3.1 If the Participant is unable to attend because he or she is ill or injured, We will offer You a Voucher for all fees paid, provided that You notify Us of the illness or injury at least 24 hours before the Camp starts. We will require a letter from the Participant’s doctor as proof of the illness or injury before issuing the Voucher. This voucher will be valid for any comparable Booking made on any of Our Camps in the same or following year (subject to availability). The Voucher is transferrable to any family member and may be used on any Camp that We offer. Please note that the voucher has no monetary value and cannot be exchanged for cash.
2.3.2 Participants who leave early during their Camp due to illness or injury will receive a pro-rated voucher with a value that is pro-rated to the unused proportion of the Camp. This can be used as a credit against any Booking on any of Our Camps in the same or following year. The voucher is transferrable to any family member and may be used on any Camp that We offer.
2.5 Other terms relating to cancellation
Cancellation by Us (Force Majeure)
2.5.1 Due to circumstances beyond Our control including insufficient participation, natural disasters such as floods, warfare, security concerns or disease outbreak, We may cancel, move or postpone a Camp. If We postpone or cancel a Camp for any reason We will provide You with a Voucher for a place for the Participant at a comparable Camp at one of Our locations in the same or the following year or the Participant can request a refund. If we move a Camp from the advertised location to another location and providing that in Our reasonable opinion the Camp in the new location will be of comparable quality to the Camp in the advertised location, then if You wish to cancel Your Booking Clause 2.2 of Our Refunds Policy will apply.
2.5.2 Due to weather. Decisions regarding unsafe weather will be made 48 hours before each session and, in the circumstance of a cancellation, We will provide You with a Voucher for a place for the Participant at a comparable Camp at one of Our locations in the same or the following year or the Participant can request a refund.
Cancellation by Us (Covid-19)
2.5.3 We shall be entitled to cancel a Camp at any time up to the start of the Camp if, in Our reasonable opinion the operation of the Camp is impossible, illegal or materially difficult or if the operation of the Camp is likely to be uneconomic due to circumstances arising from the Covid-19 pandemic. We may exercise the right to cancel if circumstances arise or are reasonably likely to arise such as a further wave of cases, a further or continuing periods of lockdown or new or continuing Governmental restrictions which, in Our reasonable opinion are likely to a) prevent or restrict travel to the camps by a significant number of participants; or b) make the operation of the Camp impossible, illegal or materially difficult; or c) render the operation of the Camp uneconomic. If We postpone or cancel a Camp for reasons defined in this clause 2.5.3 then We will provide You with a full refund of all fees paid providing You made the booking after 1st September 2020 and Your booking was not made with a Voucher from a previous year.
2.5.4 If We move a Camp from the advertised location to another location and providing that in Our reasonable opinion the Camp in the new location will be of comparable quality to the Camp in the advertised location, then if You wish to cancel Your Booking Clause 2.2 of Our Refunds Policy will apply.
2.5.5 In all cases where You are eligible to receive a refund or a voucher, We will process the refund or issue the voucher within 60 days of notice of cancellation. Refunds will be provided using the same method You used to pay.
2.5.6 Please note that if we have issued a Voucher to you and you have re-booked with the Voucher and the Camp for which you have re-booked is cancelled for reasons outside of our control under clause 2.5.2 or 2.5.3 then the Voucher will be carried forward to a new Camp in the same or the following year.
3.1 You must ensure that the Participant is physically fit and able to participate in the sporting activities. If You need any further information on the physical fitness required of Participants or have any doubt that a Participant is sufficiently physically fit to attend a Camp please contact Us before Booking a place on a Camp. We will not issue a refund because a Participant is not sufficiently physically fit to participate in any part of a Camp.
3.2 Please be aware that the physical nature of the Camp means that there will always be a risk of accidents and injuries occurring. It is Your responsibility to ensure that the Participant is in good health and does not have any medical conditions that may give rise to a risk of injury or physical harm. By making a Booking You consent to the risk of the Participant sustaining reasonably foreseeable injuries arising out of participation in Camp activities.
3.3 It is Your responsibility to tell Us if the Participant suffers from any physical or mental conditions which may give rise to any special needs or affect their ability to participate in the Camp. Providing this information will enable Us to make any reasonable adjustments that may be required to reflect the Participant's physical or mental needs during the Camp.
3.4 We may require additional information depending on the medical information supplied to Us prior to the Camp.
3.5 If a Participant arrives at a Camp with a medical condition which has not been disclosed or fully disclosed to us, or such condition presents itself during the course of the Camp or the Participant’s medical history has not been sufficiently disclosed to Us to the extent that We are able to make an informed judgement on the fitness of the Participant to take part in the Camp, then We may decline to accept the Participant on the Camp or require the Participant to leave the Camp, as the case may be.
4.1 In the event that the Participant needs medical attention during any Camp then You agree to Us arranging for any appropriate and necessary emergency treatment. We will endeavour to contact the Emergency Contact named on the Booking Form or Player Welfare Form to obtain their consent to any decision regarding the arrangement of such treatment. However, You agree that in emergency situations We may not be able to contact that person, and may proceed to arrange and consent to such treatment without doing so. In arranging or sanctioning any treatment We will take the advice of suitably qualified doctors, clinicians and medically trained staff and You agree that We and they are entitled to assume that the medical information You have supplied is complete, accurate and up to date.
4.2 Please note that if a Participant is injured or becomes unwell We may, in some cases, reasonably determine that no medical treatment is required, or that only general first aid is required. In each case You acknowledge that We are entitled to exercise Our reasonable discretion regarding the need for further medical treatment. Provided that We have acted reasonably in all the circumstances (having due regard to the symptoms presented by the Participant while in Our care) You agree that You will not hold Us liable for any decision not to administer or authorise further medical treatment for the Participant. For more information on Our liability, please see clause 6 below.
5.1 It is Your responsibility to ensure that the Participant has adequate travel and medical insurance to cover the costs of any medical treatment that may be required. Your insurance should also cover any additional costs associated with accommodation, travel, transport and/or repatriation to the Participant’s home country. You should be aware that following the UK’s exit from the EU, European citizens can no longer be guaranteed free healthcare at the point of delivery in the UK. Your insurance policy needs to take account of that. The Participant must bring the relevant medical insurance policy documents with them to the camp and provide these to Camp staff at registration.
6.1 We are responsible to You for foreseeable loss and damage caused by us. If We fail to comply with these Terms and Conditions, We are only responsible for loss or damage You suffer that is a foreseeable result of Our breaking this contract or Our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with Us or with a CMT Reseller during the sales process.
6.2 We are not liable for:
6.2.1 any losses caused by any breach of Our agreement by any person other than us; and
6.2.2 any business losses.
6.3 Nothing in this clause excludes or limits in any way Our liability to You where it would be unlawful to do so. This includes: liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of Your legal rights in relation to the Camp.
6.4 Please note that any travel or participation carries a risk of illness or infection. As such there is a risk that the Participant will contract Covid-19 (Coronavirus) or another disease as a result of a pandemic, epidemic or ongoing transmission of easily transmissible diseases. It is agreed that providing that We have taken adequate precautions in line with the current advise from UK Government and have not otherwise been negligent we will not be liable in the event of infection.
6.5 Where an Authorised Adult collects the Participant from the camp, that Authorised Adult is responsible for ensuring that the Participant has in their possession any valuables, flight tickets, passport, money or other items that might have been kept by Us during the duration of the Camp.
6.6 We do not accept any responsibility for belongings left with Us including cash and valuables
6.7 We do not accept responsibility for any items belonging to the Participant which he or she has left at the Camp.
6.9 While We will endeavour to remind all Participants to pack all their belongings and collect their valuables from the Camp administrator, We take no responsibility for a Participant losing or forgetting their passport, flight tickets or any other items. Any additional costs incurred by Us on behalf of the Participant including replacement passport, air tickets or other documentation will be charged to you.
6.10 Where We have reasonable grounds and/or clinical evidence to indicate that the Participant may be suffering from an Infectious Disease We may require an Authorised Adult to remove the Participant from the Camp within 24 hours of the time We notify You.
7.1 Participants on Camps must adhere to all of the rules and regulations of the Camp as specified by Us from time to time including the Camp Ethos rules (“Camp Policies”) which can be viewed here and will be supplied to all Participants at the start of the Camp. The Camp Policies apply at any location where Camps are held, and include all oral or written instructions given by the Camp staff at any location where Camps are held. By making a Booking You accept and agree that the Camp Policies form part of the agreement between us.
7.2 We treat as a priority the safety and well-being of all Participants attending Our Camps. We therefore reserve the right to remove from Our Camps, without refund, any Participant who does not comply with the Camp Policies. We also reserve the right to remove from Our Camps, without refund, any Participant who We consider to be generally disruptive or is behaving in a way that may be a danger to or upsetting for others.
7.3 We reserve the right to ask any Participant to leave the camp who is, in Our opinion, not physically or mentally capable of participating safely in the Camp.
7.4 If a Participant is removed from a Camp it is Your responsibility to organise and pay for any travel, accommodation or other expenses incurred.
8.1 It is Our aim to provide the best Camp experience possible. However, if You are not satisfied with something please inform Our Camp staff using the contact numbers provided or call Our office and We will do everything possible to resolve the issue.
8.2 When the Participant returns home, if You feel that You need to make a formal complaint, please send a letter or email Us within 28 days of the end date of the Camp using the contact details set out in clause 12.2.